Holly Springs Utility Department Investigation for Reliable Services

The Holly Springs Utility Department ( HSUD ) in Mississippi is currently under scrutiny following ongoing Power outages in the area . Public Service Commissioner Chris Brown announced that Silverpoint Consulting , LLC has been chosen to conduct an independent investigation into the electric services provided by HSUD . This investigation will specifically focus on the management of the distribution system efficiency , reliability , customer service , bill collection , bill accuracy , and customer care.

The Commission aims to ensure that customers of HSUD receive safe and reliable electric service , therefore , the investigation is crucial in making informed decisions about the operations of HSUD and any necessary improvements that need to be implemented . The investigation will particularly look into the services provided to customers outside of the city limits of Holly Springs , which represents about 80 % of the customer base , including those in Marshall , Benton , and Lafayette Counties , as well as parts of Tennessee.

Silverpoint Consulting , a Pennsylvania firm , specializes in consulting services related to the reliability and quality of utility providers . Their findings from the investigation will be compiled into a comprehensive report that will inform the Commission 's review of HSUD 's operations . The ultimate goal is to address the concerns raised by the public regarding the power outages and ensure that customers are adequately covered under the services provided by HSUD.

Earlier this year , Governor Tate Reeves signed Senate Bill 2453 into law , expanding the Public Service Commission 's authority over utility providers . This gives the Commission the power to revoke the utility provider 's certificate in cases where agreements can not be reached to ensure customers are adequately covered . HSUD , which is managed by the city of Holly Springs , serves a majority of users who live outside the city limits , raising questions about representation within the utility provider 's leadership . Despite users consistently paying their bills , the services have not been delivered efficiently , prompting the need for an independent investigation to address these issues.

Leaders are hopeful that the investigation will provide answers to the questions raised by customers and lead to necessary improvements in the operations of HSUD . The outcome of the investigation will play a crucial role in shaping the future of electric services provided by HSUD and ensuring the safety and reliability of the services for all customers in the region.