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Business

Time: 2024-08-09

Samsung Electronics Massive Product Recall Strategy

Samsung Electronics Massive Product Recall Strategy
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Samsung Electronics Announces Massive Product Recall

Samsung Electronics America Inc. is recalling more than 1 million slide - in electric ranges due to a fire hazard caused by the front - mounted knobs on the stoves . The recall affects units sold at major stores nationwide since 2013 . The Consumer Product Safety Commission ( CPSC ) reported that the knobs can be easily activated by accidental contact by humans or pets , which can lead to fires if flammable objects are left on the range.

Samsung Electronics Massive Product Recall Strategy

Samsung received over 300 reports of unintentional knob activation , resulting in at least 250 fires , causing extensive property damage in 18 instances . Additionally , there were approximately 40 reported injuries , with eight requiring medical attention and seven resulting in pet deaths . The recall notice posted by Samsung includes industry safety standards and the company is providing free knob locks or covers to owners of affected ranges as part of the voluntary recall.

CPSC Investigates Fires Caused by Stove Knobs

In a recent announcement , Samsung stated that the recall was prompted by reports of fires being started by pets or humans accidentally bumping into the knobs . Videos have shown instances where pets have ignited fires by jumping on stoves and pawing at the knobs . The CPSC revealed that about 1.1 million units are affected , and Samsung will offer free knob locks or covers for certain models sold between 2013 and 2024.

The CPSC is currently investigating fires caused by stove knobs being activated through accidental contact . Incidents have been reported where houses burned down , and fatalities occurred due to fires started by range knobs being turned on inadvertently . The recall mentioned that Samsung had received more than 300 reports of accidental activation , resulting in numerous fires and injuries.

Safety Measures and Next Steps

Samsung advises customers to keep children and pets away from the knobs , double - check that the knobs are turned off after cooking , and avoid leaving objects on the range when not in use . While waiting for the free knob locks or covers , consumers are cautioned to take extra precautions and keep children and pets away from the range.

Customers can visit Samsung 's website , call the company directly , or email for assistance in receiving the necessary knob locks or covers . The company also mentioned that they are working with the CPSC to enhance safety features in their products and have implemented new safety measures in their latest models . Samsung reassures consumers that their stoves with WiFi capabilities can notify owners when the burner is activated.

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