HP Discontinues e-Series LaserJet Printers: Latest Update on Subscription Models

HP has decided to discontinue its e - series LaserJet printers and the HP+ service tied to them due to customer complaints . The move comes after the company initially rolled out HP+ in 2020 , which was a cloud - based ecosystem centered around its Instant Ink subscription service , offering toner for laser printers.

According to German tech publication DruckerChannel , all HP LaserJet printers with an " e " suffix are being discontinued . The e - series printers , such as the LaserJet M110we , were sold at a discount but required users to use HP - branded toner and have an active internet connection . Existing customers will still be able to use these devices , but new customers will no longer have access.

In addition to discontinuing the e - series printers , HP is also ending the Instant Ink toner subscription service for new customers . Existing subscribers will not be affected by this change . The decision to discontinue these services comes after customer complaints about the connectivity requirements of HP+ and the limitations it imposed on the printers.

HP 's move towards subscription - based models is aimed at ensuring revenue growth in a market where printing volumes are decreasing . By offering subscription plans that deliver ink or toner cartridges as needed , HP has seen a significant increase in revenue . The company 's CFO has highlighted the benefits of subscription models , stating that it leads to higher profits and increased customer value.

Despite the success of its subscription services , HP is facing challenges , including a class action lawsuit in the US over a firmware update that allegedly disabled printers using non - HP cartridges . The plaintiffs claim they were not informed of any restrictions on cartridge use prior to the firmware update , leading to legal action against the company.

Overall , HP 's decision to discontinue the e - series LaserJet printers and the HP+ service reflects a shift in strategy towards subscription - based revenue models . While the move may disappoint some customers , it is part of HP 's efforts to adapt to changing market dynamics and maintain its position as a leading printer manufacturer .

HP 's focus on subscription services and cloud - based features highlights the company 's commitment to innovation and customer satisfaction in an increasingly digital world.