Time: 2024-07-10
NICE Ltd. ( NASDAQ : NICE ) , a global leader in cloud - based Customer experience software , recently secured its largest CXone deal in the Asia - Pacific region on June 10 , 2024 . This achievement highlights the company 's growing presence in the customer experience domain and the rising demand for its solutions worldwide . The following day , NICE unveiled CXone Mpower , an innovative CX - aware AI offering that enhances human and AI collaboration through continuous memory - driven interactions.
NICE also introduced 1CX , an affordable Unified Communications as a Service solution priced at per user per month , aimed at disrupting the UCaaS market and making advanced communication tools accessible to a wider audience . At the Interactions 2024 event , the company recognized various organizations with the CX Excellence Award on June 12 , 2024 , highlighting their contributions to shaping the future of customer experience . Additionally , NICE celebrated its Elite Partners of the Year , acknowledging their role in extending the reach of CX AI technologies.
In a recent study , NICE 's International Happiness Index revealed that 78 % of consumers believe AI integration in customer service leads to happier experiences , reflecting the growing acceptance of AI in service industries . Moreover , NICE was recognized as a leader in the 2024 IDC MarketScape for Contact Center as a Service on June 26 , 2024 , showcasing the company 's innovation and leadership in the contact center space . The company 's financial performance is also strong , with a 15 % increase in revenue and a 27 % surge in cloud revenues , leading to an upward revision of its full - year earnings per share guidance . NICE Systems launched a 00 million share repurchase program , demonstrating confidence in its financial health.
Recently , NICE announced the winners of the 2024 International CX Excellence Award , recognizing organizations that have transformed customer interactions through cloud , digital , and AI solutions . Winners were acknowledged for their commitment to CX innovation and delivering seamless , personalized experiences . The awards highlighted organizations ' use of AI and digital technology to enhance customer care and employee empowerment . Winners were recognized in categories such as AI Trailblazer , Digital Innovation , Outstanding Cloud Realization , Outstanding Customer Experience , and Outstanding Employee Engagement , showcasing the transformative impact of AI and digital solutions on customer experience.
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