TSB Bank Outage Insights: Customers Express Frustration Over Disruptions

TSB Bank Outage Causes Disruption for Hundreds

BRITS at a major high street bank have reported they're locked out of their accounts. TSB Bank was struck by outages late on Wednesday night as hundreds of customers said they couldn't access online banking. Some 632 customers reported issues with online banking from 10.30pm on DownDetector. Many were met with a "service unavailable" warning message. Customer Thomas Seaver, 26, told The Sun it was the third time in a week he'd had trouble accessing his account. He added: "Ive got a holiday to pay for and I have no access to my account. If I go cashpoint to check my balance it says I have 0 - which is quite alarming to say the least. And we never hear a peep out of TSB - no statement or anything."

Customers Express Frustration Over TSB Bank Outages

Many customers expressed frustration over the TSB Bank outages, with one individual sharing on X/Twitter: "Anyone else having issues logging onto mobile banking. I need to get access to my account." Another added: "Yep, says service unavailable Obviously because it's payday." While one mentioned: "This is insane how often your app doesn't work. Trying to work out my budget and can't even see my balance. Employ IT people who know what they are doing as your current staff are incompetent which isn't a great look when your closing sites to rely on online banking." The mobile app last went down last month, when 2,700 users reported they'd been locked out. A TSB statement at the time read: "We're aware some customers had issues logging into our app and online banking this morning. This issue is now resolved and we're sorry for any inconvenience it caused."

TSB Bank faced further backlash as some customers reported issues with mobile banking. The mobile app last went down last month, affecting 2,700 users who reported being locked out. A TSB statement noted the problem was resolved and apologized for any inconvenience caused. However, customers like Thomas Seaver, 26, expressed frustration at the recurring issues accessing their accounts, impacting their ability to manage financial transactions. The lack of communication from TSB added to the frustration felt by customers locked out of their accounts.